CXC’s solution has delivered an enhanced contractor management process to GitLab, with the solution launching in Poland, Ukraine, Romania and Portugal.

Background

The GitLab team has members in countries and regions all over the world. All of their roles are remote; currently, they are focused on hiring in countries where they have entities or partnerships with professional employment organisations (such as CXC).

Challenge

Before engaging with CXC, GitLab had a limited ability to engage talent in new markets compliantly, limiting their business growth and increasing their risk profile.

Specifically in Europe, GitLab required a scalable solution and expert partner to allow them to access and engage talent in markets where they do not have a legal entity or understanding of the local regulations relating to labour law. As their remote workforce was distributed throughout the region, they needed a partner to consolidate and manage the workforce.

Additionally, they needed a model that would reduce the risk of employee misclassification, false self-employment and protect its IP when hiring independent contractor talent in new markets.

Our solution

CXC partnered with GitLab to provide compliance, contract and payroll management solutions to their contingent workforce and future hires. An initial transition project was initiated to transfer all in scope resources within Poland and Ukraine to CXC’s program.

After a successful launch and solution implementation within these countries, GitLab brought Romania into scope, followed by Portugal.

Key services CXC provides to GitLab include:

• Payroll solution delivered successfully with ease and efficiency.
• In-country compliance expertise delivered across all in-scope countries.
• Accurate classification and risk mitigation.
• Method to hire self-employed engagements across multiple regions.
• Compliance, contract and payroll management.
• Streamlined onboarding activities, as well as efficient and precise communications.
• Excellent contractor experience throughout onboarding to contract issues and aftercare.
• Welcome pack creation to assist contractors during registration and throughout their assignment.
• Efficient and secure online contracts processes.
• Dedicated account management and worker care team.
• Key support for contract extensions and termination processes.
• Embedded monthly invoicing and payment structure.
• Dedicated finance team available to assist with payment or invoice queries.
• Guidance provided to assist updating client intranet pages with key information to support day-to-day contractor management.

Results

CXC’s solution has delivered an enhanced process to GitLab, providing many efficiencies including:

• Solution launched in Poland, Ukraine, Romania and Portugal.
• Enabling remote workforces, providing client opportunity to hire across key locations to support business needs.
• Compliance with taxation and local legislation in-country.
• Unified onboarding and contracts process across all countries included within the program.
• Efficient process to engage workers and turn around compliance within short timescales.
• All contractors onboarded and fully enabled to work remotely without issue or delay.
• Positive contractor experience.
• Ongoing process efficiencies and improvements.
• Streamlined invoicing process and payment schedule for contractors.
• Consolidated invoicing process, saving GitLab time and money.
• 100% of invoices paid accurately and on-time across all countries.
• Strong relationships built with the GitLab management team, leading to further opportunities across other countries.