Background

TAL engages around 180 contractors across their business, using them for specialist expertise in IT, project management and administration.

Before partnering with CXC, these workers were managed through a number of suppliers, which in some cases led to a lack of visibility, inconsistent costs and increased risk.

According to Joanna Romeril, TAL Head of Talent:

“The main reason we engaged CXC was to improve the management of our contingent workforce, which was previously decentralised and hard to get visibility on.
At the time we had seen contingent workers and related expenses increase and identified potential risks in managing our contingent workforce. The risks related to security, background checks and the potential for ‘claims of employment’ by independent and highly tenured contractors.”

Our Solution

As Australia’s leading contingent workforce program manager, CXC was able to provide a proven implementation plan that gave TAL confidence they were in good hands.

CXC reviewed TAL’s existing model, supplier costs and contingent data, and then provided commercial analysis that helped build a business case for a new solution. Having implemented similar programs in the insurance industry, we had significant expertise in managing challenges and providing solutions during implementation.

Implementation for TAL’s contingent workforce program comprised of:

• Initiation and planning – Reviewing TAL’s data sources, identifying team members and creating project documentation.
• Discovery – Holding discovery workshops for requisition and approval, supply chain, contractor management, timesheeting, expenses, invoicing and payroll.
• Analyse – Reviewing the supplier agreements, drafting communications plans and executing agency margin agreements.
• Solution design – Creation of process maps, confirmation of reporting requirements, system set up, rate calculators, onboarding forms and training collateral.
• Transition – After confirming contractor transition data, uploading information into our systems, communicating to all contractors on transitioning to CXC and scheduling daily management calls.
• Launch – Solution enters business as usual and contractors commence using CXC’s timesheets.
  Review – Four weeks of close support, then handover from our implementation team to the service delivery team.

According to Joanna Romeril, TAL Head of Talent:

“The main reason we engaged CXC was to improve the management of our contingent workforce, which was previously decentralised and hard to get visibility on.
At the time we had seen contingent workers and related expenses increase and identified potential risks in managing our contingent workforce. The risks related to security, background checks and the potential for ‘claims of employment’ by independent and highly tenured contractors.”

Results

CXC’s solution for TAL was implemented successfully over a six-week period with minimal disruption to their contractor base. By choosing CXC as their contingent workforce program manager, they now receive:

• Visibility: Consolidated invoicing for all workers and suppliers, as well as reporting and data insights.
• Simplicity: One point of contact, standardised onboarding and offboarding, and consistent payments for all recruitment suppliers.
• Compliance: Risk mitigation around background screening, insurances and co-employment.
• Cost savings: Our 12 cost savings initiatives are designed to save at least 5% within the first year.

“The implementation team were first class. Having implemented many new solutions, they came with a lot of expertise and were able to push through challenges and manage the project seamlessly.
We enjoyed working with the team. Not only are they highly capable and effective, but they were also engaging, and we had some fun along the way. The CXC account management we have are a delight to work with and regularly receive positive feedback about how responsive and easy to deal with they are.
We have significantly improved the management and visibility of our contingent workforce, as well as reducing our risks and costs. Over time as we bring on more contractors, we will see an improved contractor experience.”

– Joanna Romeril, former Head of Talent, TAL